Application support (L2)

JAC RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 73,000 - 106,000; Full time

Job summary

JAC RECRUITMENT PTE. LTD. is seeking an experienced L2/Application Support Specialist for a Singapore-based, 6-month agency contract.

You will provide both technical and non-technical user support, resolve incidents, and coordinate with L3 teams and vendors to keep SLAs and timelines on track. The role requires 8+ years in L2 support within banking environments, ITIL/MS certifications are a plus, and strong communication skills to convey technical details to diverse audiences.

Qualifications

• Bachelor's degree or equivalent in IT/CS from a recognized institution.
• 8+ years in L2/Application Support, in banking environments.
• ITIL Foundation or vendor certifications are a plus.
• Exposure to MAS TRM guidelines and financial institution infrastructure.
• Experience administering Windows Server and Linux Server environments.
• Strong communication to explain issues to both technical and non-technical audiences.

Responsibilities

• Provide both technical and non-technical support to users.
• Respond to and resolve incidents, service requests, and inquiries with strong customer service.
• Identify and address issues proactively.
• Communicate status and resolution progress with users.
• Report incidents, impacts, root causes, and workaround measures to management.
• Maintain detailed records of incidents, service requests, and resolutions.
• Prepare operational reports and support documentation for stakeholders.
• Collaborate with L3 support and external vendors to resolve complex issues.
• Define, monitor, and enforce SLAs with vendors and partners.
• Perform basic application monitoring and health checks.
• Assist in troubleshooting infrastructure, application, and user issues.

Skills

L2 Support

ITIL

ServiceNow

Jira

Windows Server

Linux Server

Education

Bachelor's degree in IT or CS

Tools

ServiceNow

Jira

Windows Server

Linux Server

Job description

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 6-month agency contract role (extendable / renewable)

JOB RESPONSIBILITIES

• Provide both technical and non-technical support to users.


• Respond to and resolve user incidents, service requests, and inquiries while maintaining a strong customer service mindset.


• Take initiative to identify and address issues proactively.


• Ensure timely communication and follow-up with users regarding issue status and resolution.


• Accurately report incidents, business impacts, root causes, and workaround measures to management.


• Maintain detailed records of incidents, service requests, and resolutions.


• Prepare operational reports and support documentation for stakeholders.


• Work closely with L3 support teams and external vendors to resolve complex issues.


• Define, monitor, and enforce service level agreements (SLAs) with vendors and support partners.


• Perform basic application monitoring and health checks.


• Assist in troubleshooting infrastructure, application, and user-related issues.

JOB REQUIREMENTS

• Bachelor's degree or equivalent tertiary qualification in Information Technology, Computer Science, or arelated technology discipline from a recognized institution.


• Atleast 8 years of experience in L2/Application Support, supporting banking environment.


• Professional certifications such as ITIL Foundation, Microsoft Certified, or CompTIA A+ are good to have.


• Any prior Application development experience is good to have.


• Exposure to MAS Technology Risk Management (TRM) guidelines, IT risk awareness, and financial institution infrastructure environments.


• Experience administering Windows Server and Linux Server environments.


• Perform application health checks and basic system troubleshooting.


• Knowledge of IT Service Management (ITSM) practices, ITIL.


• Experience using ITSM tools such as ServiceNow and Jira.


• Communicate technical issues clearly to both technical and non-technical audiences.

Working Location: Singapore

We regret that only shortlisted candidates will be notified.