Application L1 Support Engineer

Tap Growth ai; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Tap Growth ai in Singapore is hiring an Application L1 Support Engineer to provide first-line technical support for our business-critical apps. You will monitor queues, triage incidents, and collaborate with L2 teams to resolve issues quickly.

The role demands strong communication, a proactive mindset, and familiarity with ITSM tools. You will help maintain runbooks and knowledge base articles to improve support quality.

Qualifications

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with Salesforce CRM / Marketing Cloud.
• Experience with ITSM tools such as ServiceNow or Jira.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

IT Helpdesk

Application Support

L1/L2 Operations

Communication

Stakeholder Management

Tools

Salesforce CRM

Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

We're Hiring: Application L1 Support Engineer!

Join our growing team as an Application L1 Support Engineer and play a key role in providing first-level technical support for our business-critical applications. You'll help ensure seamless operations, troubleshoot issues, and deliver outstanding service to end users. If you have a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Application L1 Support Engineer

What You’ll Do:

KeyResponsibilities:

• Monitorand manage support mailboxes and user requests.
• Log,track and manage support tickets to ensure SLA compliance.
• Triageincidents and elevate complex issues to the L2/AMS team.
• Coordinatewith technical teams to ensure timely issue resolution.
• Communicatewith end users on issue status and resolution timelines.
• Maintainsupport documentation, runbooks and knowledge base articles.
• Supportrecurring governance and compliance activities.

PreferredSkills & Experience:

• ITHelpdesk / Application Support / L1 or L2 Operations experience.
• Familiaritywith one or more of the following platforms:
• Salesforce CRM / Marketing Cloud
• Workato
• UiPath
• Workday (Cumulus)
• Tableau
• Slack
• Experiencewith ITSM tools such as ServiceNow, Jira or equivalent.
• Goodcommunication and stakeholder management skills.