Application L1 Support Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking an Application L1 Support Engineer to provide first‑level technical support for business‑critical applications.

You will monitor queues, triage incidents, and collaborate with L2/AMS teams to ensure timely resolutions, while keeping end users informed. The role is based in Singapore with work from office. Strong communication and ITSM familiarity are important.

Qualifications

• Experience in IT Helpdesk or Application Support.
• Incident and ticket management experience.
• Familiarity with ITSM tools like ServiceNow or Jira.
• Strong communication and stakeholder management.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

IT Helpdesk

Application Support

L1/L2 Operations

Tools

Salesforce CRM

Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

We're Hiring: Application L1 Support Engineer!

Join our growing team as an Application L1 Support Engineer and play a key role in providing first-level technical support for our business-critical applications. You'll help ensure seamless operations, troubleshoot issues, and deliver outstanding service to end users. If you have a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Application L1 Support Engineer

What You’ll Do:

KeyResponsibilities:

• Monitorand manage support mailboxes and user requests.
• Log,track and manage support tickets to ensure SLA compliance.
• Triageincidents and elevate complex issues to the L2/AMS team.
• Coordinatewith technical teams to ensure timely issue resolution.
• Communicatewith end users on issue status and resolution timelines.
• Maintainsupport documentation, runbooks and knowledge base articles.
• Supportrecurring governance and compliance activities.

PreferredSkills & Experience:

• ITHelpdesk / Application Support / L1 or L2 Operations experience.
• Familiaritywith one or more of the following platforms:
• Salesforce CRM / Marketing Cloud
• Workato
• UiPath
• Workday (Cumulus)
• Tableau
• Slack
• Experiencewith ITSM tools such as ServiceNow, Jira or equivalent.
• Goodcommunication and stakeholder management skills.