Customer Service Executive – Insurance-Savvy

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inquiries via phone and live chat, resolve issues promptly and professionally, and maintain accurate records of interactions in the CRM system.

The successful candidate will follow up on outstanding cases, assist with customer appeals, and deliver friendly, customer-focused service while working with a diverse client base.

Qualifications

• Diploma or Degree in Business or related studies.
• Previous insurance background is an added advantage.
• Friendly, customer-focused, and comfortable speaking with different customers.

Responsibilities

• Handle customer enquiries via phone and live chat.
• Resolve enquiries and complaints promptly and professionally.
• Update customer interactions accurately in the CRM system.
• Follow up on outstanding cases and assist with customer appeals.

Skills

Customer service

Communication

Education

Diploma or Degree in Business or related studies

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inquiries via phone and live chat, resolve issues promptly and professionally, and maintain accurate records of interactions in the CRM system.

The successful candidate will follow up on outstanding cases, assist with customer appeals, and deliver friendly, customer-focused service while working with a diverse client base.