Email Customer Support Specialist (Insurance & Salesforce)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a customer service-oriented professional to manage emails, correspondence and outbound calls via Salesforce, delivering a one-stop solution and resolving inquiries at first contact.

The role is process-driven, based on SOPs and approved templates; a Diploma or Degree is required, with insurance experience advantageous and Salesforce experience a plus.

Qualifications

• Customer service or correspondence-handling experience
• Insurance experience, especially life, health or investment-linked products, is advantageous
• Salesforce experience is a plus
• Diploma or Degree
• HI / M5 / M8 / M9 certifications are advantageous, not mandatory

Skills

Customer service experience

Insurance knowledge

Salesforce experience

Education

Diploma or Degree

Tools

Salesforce

Job description

RECRUIT EXPRESS PTE LTD in Singapore seeks a customer service-oriented professional to manage emails, correspondence and outbound calls via Salesforce, delivering a one-stop solution and resolving inquiries at first contact.

The role is process-driven, based on SOPs and approved templates; a Diploma or Degree is required, with insurance experience advantageous and Salesforce experience a plus.