Insurance Customer Experience Specialist

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 31,000 - 40,000

Full time

9 days ago

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Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer service professional with at least 1 year in the Insurance industry to handle inquiries mainly by email through Salesforce. You will respond to emails and letters, provide first-contact resolution, process requests per SOPs, and maintain accurate Salesforce records while meeting SLA targets.

Experience working with intermediaries is valued, and you should be comfortable coordinating with internal teams to resolve issues promptly.

Qualifications

Minimum 1 year experience in Insurance industry.
Handle customer and intermediary enquiries mainly via email through Salesforce.
Respond to emails, letters and outbound calls when required.
Provide first-contact resolution for routine customer enquiries and requests.
Maintain accurate customer records, case updates and follow-ups in Salesforce.
Resolve customer issues professionally and provide appropriate solutions.
Ensure all enquiries are handled within the required SLA and service standards.
Perform other duties as assigned.

Responsibilities

Handle customer and intermediary enquiries primarily via email through Salesforce.
Respond to emails, letters and outbound calls when required.
Provide first-contact resolution for routine enquiries.
Process customer requests according to SOPs and approved templates.
Maintain accurate records and updates in Salesforce.