Insurance Email Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd in Marina One, Singapore, is seeking a Customer Service professional to manage enquiries from customers and advisers via email, letters, and calls using Salesforce. The role focuses on resolving routine requests per SOPs, maintaining case records, and escalating complex issues to team leads, all while upholding SLAs and first-contact resolution goals.

The candidate should hold a Diploma or Degree and have experience in insurance operations; knowledge of Life, Health and

Qualifications

• Minimum Diploma/Degree in any field with relevant experience in Customer Service or Insurance Operations.
• Preferably experience handling customer/adviser emails and service requests.
• Basic knowledge of Life, Health and Investment-Linked insurance products.
• Insurance industry experience would be highly relevant.
• HI, M5, M8 or M9 certification is advantageous but not mandatory.

Responsibilities

• Main channel is email - manage customer and intermediary enquiries through Salesforce.
• Handle emails, letters and outbound calls where required.
• Provide a one-stop service, aiming to resolve enquiries at the first point of contact.
• Process routine customer requests based on established SOPs, product knowledge and approved templates.
• Handle straightforward and non-complex cases independently; escalation complex or exceptional cases to the Team Lead/relevant teams.
• Maintain accurate Salesforce case records, follow-ups and audit trails, while meeting SLAs/service standards.
• Help resolve customer issues amicably and propose appropriate solutions within approved guidelines.

Education

Diploma or Degree in any field with relevant experience in Customer Service/Insurance Operations

Job description

Recruit Express Pte Ltd in Marina One, Singapore, is seeking a Customer Service professional to manage enquiries from customers and advisers via email, letters, and calls using Salesforce. The role focuses on resolving routine requests per SOPs, maintaining case records, and escalating complex issues to team leads, all while upholding SLAs and first-contact resolution goals.

The candidate should hold a Diploma or Degree and have experience in insurance operations; knowledge of Life, Health and