Insurance Customer Experience Specialist

FWD Insurance; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

FWD Insurance in Singapore seeks a customer service professional to handle direct inquiries across phone, email, social media, and counter. You will deliver accurate, timely service and support policy servicing, renewals, and claims administration.

The role requires 1–3 years frontline customer service experience in insurance, with a positive attitude and the ability to work independently or in a team; insurance certifications are a plus. A Diploma or equivalent is preferred.

Qualifications

• GCE O-Level or Diploma required.
• 1–3 years frontline customer service/sales support in insurance.
• Insurance certifications preferred.
• Positive, driven attitude; able to work independently and in a team.
• Contact centre experience would be an advantage.

Responsibilities

• Attend to direct customer inquiries across phone, email, Facebook, and counter.
• Deliver high-quality, accurate service meeting or exceeding SLAs.
• Comply with regulations and internal policies in service delivery.
• Support the business in achieving financial goals and cross-functional initiatives.
• Manage first-level customer complaints and escalate as needed to ensure fair outcomes.
• Support corporate projects and ad hoc tasks.

Skills

Communication skills

MS Office

Multitasking

Team player

Tech-savvy

Education

O-Level / Diploma

Job description

FWD Insurance in Singapore seeks a customer service professional to handle direct inquiries across phone, email, social media, and counter. You will deliver accurate, timely service and support policy servicing, renewals, and claims administration.

The role requires 1–3 years frontline customer service experience in insurance, with a positive attitude and the ability to work independently or in a team; insurance certifications are a plus. A Diploma or equivalent is preferred.