Insurance Customer Experience & Operations Specialist

U3 Infotech Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

U3 Infotech Pte Ltd is seeking an experienced Customer Service professional to support our General Insurance operations in Singapore. You will handle inquiries, process policy maintenance, and assist with claims verification while maintaining a strong customer-centric approach.

Ideal candidates have at least 2 years of relevant experience and hold a diploma/degree with Insurance Certifications (BCP & PGI). You will collaborate with multiple departments to ensure smooth processing of transactions

Qualifications

• At least 2 years relevant working experience in General Insurance operations.
• Diploma/Degree qualification
• Insurance Certificates (BCP & PGI) preferred.

Responsibilities

• Deliver high quality service support to customers at all times.
• Handle complaints at first point of contact to customer satisfaction.
• Be customer centric and gather feedback to improve services.
• Conduct post-sale policy and claims verification.
• Support validation, updating and dissemination of reports and sales tracking.

Job description

U3 Infotech Pte Ltd is seeking an experienced Customer Service professional to support our General Insurance operations in Singapore. You will handle inquiries, process policy maintenance, and assist with claims verification while maintaining a strong customer-centric approach.

Ideal candidates have at least 2 years of relevant experience and hold a diploma/degree with Insurance Certifications (BCP & PGI). You will collaborate with multiple departments to ensure smooth processing of transactions