Customer Care Associate - Live Chat Insurance Support

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited is seeking a Customer Service professional to support our Live Chat channel in the Contact Centre. The role requires handling inquiries from financial representatives and policyholders with a customer-centric approach.

Candidate should have a Diploma or degree, with insurance certifications (M5, M9, HI or LOMA) considered an asset. Strong communication and teamwork skills are essential for success in a fast-paced environment.

Qualifications

• Diploma or degree holder; related work experience preferred.
• Professional insurance certifications (M5, M9, HI or LOMA) are an added advantage.
• Strong written and verbal communication skills.
• Detail oriented with strong customer-centric approach.
• Proficient in basic computer applications and CRM systems.

Responsibilities

• Deliver service excellence and positive customer experience primarily via Live Chat within the Contact Centre.
• Support achievement of team targets, standards, and quality objectives.
• Handle enquiries and requests from financial representatives or policyholders professionally and efficiently.
• Resolve complaints at first contact where possible and ensure timely ownership and closure.
• Escalate complex cases to the appropriate departments and follow through to resolution.
• Maintain accurate records of interactions in the CRM system.

Skills

Live Chat

Customer Service

CRM

Verbal & Written Communication

Multitasking

Teamwork

Problem Solving

Education

Diploma or Degree

Insurance Certifications (M5/M9/HI or LOMA)

Tools

CRM system

MS Office

Job description

The Great Eastern Life Assurance Company Limited is seeking a Customer Service professional to support our Live Chat channel in the Contact Centre. The role requires handling inquiries from financial representatives and policyholders with a customer-centric approach.

Candidate should have a Diploma or degree, with insurance certifications (M5, M9, HI or LOMA) considered an asset. Strong communication and teamwork skills are essential for success in a fast-paced environment.