Customer Engagement Specialist

Great Eastern; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Great Eastern is seeking a Customer Experience Executive in Singapore to perform outbound engagement and guide customers through defined journeys. You will support agent matching, referrals, transfers, and meticulous documentation, while ensuring compliance and brand voice in all interactions.

Ideal candidates have at least 1 year in customer-facing roles, strong English communication, and comfort with CRM tools and digital messaging platforms.

Qualifications

• Minimum 1 year in customer service, telesales or client-facing role.
• Strong interpersonal skills and a customer-first mindset.
• Ability to follow structured processes and scripts while staying personable.
• Comfort using messaging platforms, telephony and basic CRM systems.
• Excellent written and verbal English communication; additional languages are a plus.

Responsibilities

• Outbound engagement with prospects and customers using approved scripts.
• Guide customers through engagement processes to defined outcomes.
• Support matching customers to financial representatives and transfer requests.
• Administer referrals to Sales with required disclosures and consent.
• Transfer servicing or claims issues to the appropriate service channel and log transfers.
• Complete post-engagement records on the same business day.
• Verify pre-contact compliance checks before outreach.
• Contribute to AI training, maintaining Skybranch brand voice.

Skills

Customer service

Telesales

English proficiency

Communication skills

Tools

CRM systems

Messaging platforms

Telephony

Job description

Great Eastern is seeking a Customer Experience Executive in Singapore to perform outbound engagement and guide customers through defined journeys. You will support agent matching, referrals, transfers, and meticulous documentation, while ensuring compliance and brand voice in all interactions.

Ideal candidates have at least 1 year in customer-facing roles, strong English communication, and comfort with CRM tools and digital messaging platforms.