Insurance Call Center Pro — Fast-Paced, Customer-Centric

Paradigm Recruitment; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Paradigm Recruitment in Singapore is seeking a customer service professional to handle inbound calls for insurance policies, claims, coverage, and premiums. You will provide accurate information and excellent service.

This role involves policy servicing, handling feedback, follow-ups, and coordinating with internal teams to resolve enquiries, while meeting service standards and productivity targets.

Qualifications

• Diploma or Degree in any discipline.
• Minimum 1 year in a call centre, customer service, banking, or insurance.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving abilities.
• Able to commit to a 1-year contract.

Responsibilities

• Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.
• Provide accurate and timely information while delivering a high standard of customer service.
• Assist customers with policy servicing requests, updates, and administrative matters.
• Handle customer feedback and complaints professionally, escalating complex cases where necessary.
• Perform follow-up calls and outbound calls when required.
• Maintain accurate records of customer interactions and update information in the system.
• Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.
• Work closely with internal departments to resolve customer enquiries and service issues.
• Meet established service standards, call quality, and productivity targets.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Multitasking

Education

Diploma or Degree

Job description

Paradigm Recruitment in Singapore is seeking a customer service professional to handle inbound calls for insurance policies, claims, coverage, and premiums. You will provide accurate information and excellent service.

This role involves policy servicing, handling feedback, follow-ups, and coordinating with internal teams to resolve enquiries, while meeting service standards and productivity targets.