Insurance Operations & Customer Service Executive

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

U3 INFOTECH PTE. LTD. in Singapore is seeking a CustomerService Operations Executive to support the Customer Service team in delivering exceptional service and efficient insurance operations.

You will handle inquiries, resolve complaints, process policy servicing requests, support claims and policy verification, and maintain accurate reports while collaborating with internal teams.

The role emphasizes attention to detail, SLA adherence, and opportunities for process improvements.

Qualifications

• Experience in General Insurance operations.
• Good understanding of general insurance policies, products and terminology.
• Insurance certifications such as Basic Concepts and Principles (BCP) and Personal General Insurance (PGI) are preferred or required, as applicable to the role.

Responsibilities

• Deliver high-quality customer service in line with brand standards.
• Handle inquiries and complaints, aiming for first-contact resolution.
• Support policy servicing requests, endorsements, amendments and cancellations.

Skills

Customer service

Detail oriented

Communication skills

Education

BCP/PGI certifications

Job description

U3 INFOTECH PTE. LTD. in Singapore is seeking a CustomerService Operations Executive to support the Customer Service team in delivering exceptional service and efficient insurance operations.

You will handle inquiries, resolve complaints, process policy servicing requests, support claims and policy verification, and maintain accurate reports while collaborating with internal teams.

The role emphasizes attention to detail, SLA adherence, and opportunities for process improvements.