Inside Sales Engineer (1 Year Contract)

TYCO FIRE & BUILDING PRODUCTS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TYCO FIRE & BUILDING PRODUCTS ASIA PTE. LTD. is seeking an Inside Sales Engineer to identify customer needs and offer standard or specific solutions and services.

You will collaborate with sales, service, and product teams to ensure proposals meet technical and quality standards while addressing customer requirements. The role requires a diploma in mechanical or relevant engineering, plus project management and strong communication skills.

Qualifications

• Diploma in Mechanical or relevant engineering preferred.
• Experience in project management and sales support is a plus.
• Strong communication and customer service mindset.

Responsibilities

• Serve as key contact for clients, responding to queries and providing technical info.
• Coordinate with sales, service and product teams to address needs and prepare proposals.
• Manage quotations, follow up opportunities, and maintain up-to-date pipeline.
• Convey customer requirements for solutions and business opportunities.
• Support order fulfilment and collaborate with regional teams on market insights.
• Maintain knowledge via training and industry publications.

Skills

Project management

Team leadership

Independent work

Customer communication

Education

Diploma in Mechanical engineering

Tools

SAP

Salesforce

MS Office

Job description

What you will do:

As Inside Sales Engineer, you will support the customers by identifying their needs, offering standard and specific solutions/ equipment and services in order to retain customers and maximize opportunities and conversion rate. Strong collaboration with sales team, customer service, product management and technical team to ensure proposals including technical solution that accurately address customers’ needs, adhering to JCI’s product standard, quality requirements and specification.

How you will do it:

• Key point of contact for clients, answering queries, providing basic technical advice and information for new product introduction and modification,
• Build and maintains good customer relationship across all customer’s level, coordinate new and repeat sales to ensure 100% customer satisfaction and account retention,
• Extensive interaction with customer, partners, internal stakeholder via phone and email,
• Enquiry handling, preparation, send and follow up on quotation,
• Address clients’ concerns around technical capabilities and commercial viability,
• 100% follow up sales opportunity via Salesforce.com and ensuring no overdue and accurate up to date opportunity pipeline,
• Listen, understand and coney customer requirements to solution and business opportunities,
• Provide reliable solutions for all commercial and basic technical issues to ensure complete customer satisfaction,
• Plan and implement strategies, reporting accurately on sales and business activities,
• Gains customer acceptance by explaining or demonstrating cost reductions and operational improvement of using specific products and/or solution,
• Participation with other regional sales colleagues in sharing marketing intelligence on market growth, movement and opportunities to improve revenue,
• Submit orders and confers with Customer service executive,
• Coordinate with sales team and demand planner for forecast orders and special pricing (SPR),
• Maintain professional and technical knowledge by attending educational workshop and training,
• Review professional publication, establishing personal networks,
• Contribute to sales’ effectiveness by identifying short term and long range issues that must be address, provision of necessary information and commentary pertinent to deliberations, recommending options and course of actions,
• Performance of any ad-hoc duties as assigned.

Add on Responsibilities

• Cross function from Water Mechanical business unit to Special Hazard BU. Added on responsibility to pick up new knowledge for Engineered and Foam system,
• Process strong and positive working attitude,
• Learn to identify accounts with potential for growth, develop account plans and garner helps from other department to achieve desired goals,
• Adopting additional knowledge in SAP to determine improvement by analyzing cost-benefit ratios of project, supplies, service application,
• Strong involvement with Order Fulfillment at factory level to ensure healthy order backlog and meet monthly target,
• Participate in once weekly night meeting with factory for order fulfillment.

What we look for:

• Minimum Diploma in Mechanical or relevant engineering studies preferred
• Project management skill
• Team leadership and facilitation
• Ability to work independently and possess strong “Can Do attitude”
• Knowledge of import, export regulation, SAP system, salesforce, MS Office
• Committed and dedicated to customer satisfaction and enjoy talking to people of all level

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy