Inside Sales Specialist

Murata Machinery Singapore Pte Ltd; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

Murata Machinery Singapore Pte Ltd is seeking a Specialist, Inside Sales CFA to support the Engineering Sales Team by handling customer enquiries, preparing quotations and coordinating sales activities.

You will manage communications via WhatsApp, phone and email, prepare service and spare parts quotations, and track orders while collaborating with cross-functional teams to ensure timely delivery and accurate records.

Qualifications

• Diploma in Mechanical, Electrical or Mechatronics or related engineering field.
• 1–3 years of relevant work experience.
• Interest in developing a long-term career in technical sales or engineering sales.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Prior experience in preparing quotations and coordinating service schedules is preferred.
• Organised, detail-oriented and able to manage multiple quotations and follow-up activities.

Responsibilities

• Manage customer enquiries via WhatsApp, telephone and email and coordinate with internal teams to clarify requirements.
• Prepare and issue accurate service, technical and spare parts quotations including pricing and lead times.
• Monitor and follow up on Purchase Orders, quotations, and order fulfilment activities.
• Coordinate with Sales Engineering, Field Service and Internal Sales Coordination Teams to ensure smooth service delivery.
• Monitor spare parts availability and delivery schedules to support customer and urgent machine recovery requirements.
• Follow up on service reports, delivery order acknowledgements and other sales documentation.
• Maintain accurate records of enquiries, quotations, orders and delivery schedules.
• Provide ad-hoc administrative and operational support to the Senior Sales Coordinator as required.

Skills

Quotation preparation

Customer enquiry management

Administrative coordination

Microsoft Office

Communication skills

Independent and team player

Education

Diploma in Mechanical/Electrical/Mechatronics

Tools

Microsoft Office Suite

Job description

About the role

The Specialist, Inside Sales CFA will be part of the Clean Factory Automation team and support the Engineering Sales Team in managing customer enquiries, preparing quotations and coordinating sales-related activities. This role is suitable for an engineering diploma graduate with strong administrative and communication skills, an interest in technical solutions and the motivation to develop a career in sales.

Key responsibilities

• Manage customer enquiries through WhatsApp, telephone and email, and coordinate with the relevant internal teams to clarify requirements.

• Prepare and issue accurate service, technical and spare parts quotations, including pricing and lead times.

• Monitor and follow up on Purchase Orders, outstanding quotations, and order fulfilment activities.

• Coordinate with the Sales Engineering, Field Service and Internal Sales Coordination Teams to ensure smooth service delivery.

• Monitor spare parts availability and delivery schedules to support customer and urgent machine recovery requirements.

• Follow up on service reports, delivery order acknowledgements and other relevant sales documentation.

• Maintain accurate records of enquiries, quotations, orders and delivery schedules.

• Provide ad-hoc administrative and operational support to the Senior Sales Coordinator as required.

About you

• Minimum Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline.

• Minimum one to three years of working experience.

• Keen interest in developing a long-term career in technical sales or engineering sales.

• Proficient in Microsoft Office applications (Excel, Word, Outlook).

• Prior experience in preparing quotations, coordinating service schedules, and managing customer enquiries is preferred.

• Organised, detail-oriented and able to manage multiple quotations and follow-up activities.

• Able to work independently while also contributing effectively as part of a team in a fast-paced environment.

• Strong administrative, coordination and follow-up skills.

• Comfortable communicating with customers and internal stakeholders through email, telephone and messaging platforms.

• Good written and verbal communication skills.