Inside Sales & Customer Fulfillment Specialist

Wavelength Opto-Electronic (S) Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Wavelength Opto-Electronic (S) Pte Ltd is seeking a customer-focused Sales/Inside Sales Support professional to be the main contact for customers from enquiry to delivery. You will prepare quotations, process orders, coordinate shipments with internal teams, and ensure a smooth sales fulfilment process.

This role rewards a detail-oriented individual with strong communication skills and the ability to work independently as well as in a team.

Qualifications

• Diploma or higher in Sales/Marketing, Customer Service, Admin, Logistics, Supply Chain, Engineering, or related field.
• Experience in inside sales, sales support, or industrial customer service is an advantage.
• Detail-oriented with strong sense of responsibility for the full sales fulfilment cycle.
• Self-motivated and able to work independently, taking initiative to get things done.
• Good team player with high integrity and strong communication skills.
• Bilingual in English and Mandarin, to liaise with Chinese-speaking customers and suppliers.
• Fresh graduates are welcome to apply. Training will be provided.

Responsibilities

• Handle pre-sales enquiries and prepare accurate quotations promptly
• Follow up proactively on outstanding quotations and orders to help convert sales
• Manage end-to-end order processing, including order entry, PO verification, and invoicing
• Work with internal teams (e.g. logistics, warehouse) to track shipment schedules and ensure on-time delivery
• Provide post-sales support by updating customers on shipment status, gathering feedback, and meeting specific customer requirements
• Assist with customer complaints, product returns, and replacements

Skills

Detail-oriented

Self-motivated

Communication skills

Bilingual English/Mandarin

Education

Diploma or higher in Sales/Marketing or related field

Job description

Wavelength Opto-Electronic (S) Pte Ltd is seeking a customer-focused Sales/Inside Sales Support professional to be the main contact for customers from enquiry to delivery. You will prepare quotations, process orders, coordinate shipments with internal teams, and ensure a smooth sales fulfilment process.

This role rewards a detail-oriented individual with strong communication skills and the ability to work independently as well as in a team.