Infrastructure & Cloud Operations Specialist
SEDHA CONSULTING PTE. LTD.
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Descrizione del lavoro
SEDHA CONSULTING PTE. LTD. is seeking an ICT Hybrid Infrastructure & Cloud Operations Specialist to deliver cross-domain operational coverage for Microsoft 365 and on-prem platforms, ensuring continuity during incidents and peak periods.
You will triage incidents, coordinate with M365 and infrastructure teams, follow SOPs and runbooks, support backups and recovery, and maintain handover notes to sustain service continuity across teams.
Competenze
- Senior experience in enterprise IT operations or infrastructure support
- Working knowledge of Microsoft 365 collaboration and identity services
- Experience with on-premises enterprise platforms
- Strong incident coordination and troubleshooting across multiple platforms
- Ability to follow established operating procedures across systems
Mansioni
- Provide operational coverage across Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online, Teams)
- Perform initial triage and troubleshooting for incidents affecting collaboration and identity services
- Coordinate incident escalation and resolution with relevant specialist teams (M365, SQL, infrastructure)
- Assist in executing documented SOPs and runbooks for Microsoft 365 and on-prem platforms
- Support service restoration, backup verification, and recovery activities during incidents
- Provide operational coverage during leave periods and manpower shortfalls
- Maintain operational records and handover notes to support continuity across teams
Conoscenze
Descrizione del lavoro
Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.
- Provide operational coverage and first-level support across: Microsoft 365 services (e.g. Entra ID, Exchange Online,SharePoint Online, Teams)
- Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
- Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
- Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
- Support service restoration, backup verification, and recovery activities during incidents
- Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
- Maintain operational records and handover notes to support continuity across teams
- Senior experience in enterprise IT operations or infrastructure support
- Workingknowledge of both:
- o Microsoft 365 collaboration and identity services, and
- o On-premises enterprise platforms
- Strong incident coordination and troubleshooting skills across multiple platforms
- Ability to follow and execute established operating procedures across different systems
- - Proven ability to work across teams and provide effective operational handover
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