Platform Operations Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a Platform Operations Engineer to provide cross‑domain operational coverage for Microsoft 365 and on‑premises platforms, ensuring service continuity across incidents and staffing shortages.

You will perform initial incident triage, coordinate escalation with M365 and infrastructure teams, and follow documented SOPs to restore services and verify backups. This on‑site role requires strong collaboration and adherence to procedures.

Qualifications

• Senior experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 collaboration/identity services and on‑premises enterprise platforms.
• Incident coordination and cross‑platform troubleshooting experience.
• Ability to follow established SOPs and operating procedures.
• Good cross‑team coordination and operational handover skills.

Responsibilities

• Provide operational coverage and first‑level support for Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online and Teams.
• Perform initial incident triage and troubleshooting across collaboration, identity and hosting environments.
• Coordinate incident escalation and resolution with M365, SQL and infrastructure specialist teams.
• Execute documented SOPs and runbooks for Microsoft 365 and on‑premises platforms.
• Support service restoration, backup verification and recovery activities.

Skills

Senior IT operations

Microsoft 365 knowledge

Incident management

Cross-team coordination

SOP adherence

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Teams

Job description

We're Hiring: Platform Operations Engineer - Infrastructure & Cloud Operations Specialist!

Provide cross-domain operational coverage and service-continuity support across Microsoft 365 and on-premises enterprise platforms, ensuring smooth operations during incidents and staffing shortages.

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Platform Operations Engineer

Key Responsibilities

• Provide operational coverage and first-level support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Teams.
• Perform initial incident triage and troubleshooting across collaboration, identity, and hosting environments.
• Coordinate incident escalation and resolution with M365, SQL, and infrastructure specialist teams.
• Execute documented SOPs and runbooks for Microsoft 365 and on-premises platforms.
• Support service restoration, backup verification, and recovery activities.
• Provide operational coverage during leave periods and manpower shortages.
• Maintain operational records and handover documentation.

Must Have

• Senior experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 collaboration/identity services and on-premises enterprise platforms.
• Incident coordination and cross-platform troubleshooting experience.
• Ability to follow established SOPs and operating procedures.
• Good cross-team coordination and operational handover skills.