M01 - Hybrid Infra & Cloud Operations Engineer

FPT Asia Pacific; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

FPT Asia Pacific is seeking a Hybrid Infrastructure & Cloud Operations Engineer to deliver operational support across Microsoft 365 services and on-premises infrastructure. You will handle incident management, service restoration, and continuity across multiple platforms within a hybrid environment.

Responsibilities include initial investigation, escalation coordination with Microsoft 365 and SQL Server specialists, and adherence to SOPs and runbooks.

Qualifications

• Experience in enterprise IT operations or hybrid platform operations.
• Knowledge of Microsoft 365 collaboration and identity services.
• Familiarity with on-premises enterprise infrastructure and hosting environments.
• Strong incident management, troubleshooting, and escalation skills.
• Ability to collaborate across teams and document handovers.

Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
• Support on-premises enterprise infrastructure and hosting platforms.
• Perform initial incident investigation, troubleshooting, and technical triage across collaboration, identity, and infrastructure services.
• Coordinate incident escalation and resolution with Microsoft 365, SQL Server, and infrastructure specialists.
• Execute established SOPs and operational runbooks.
• Support service recovery, backup verification, and restoration activities during incidents.
• Provide operational coverage during staff absences, peak workloads, and resource shortages.
• Maintain accurate incident records, operational documentation, and handover notes.
• Work closely with cross-functional teams to ensure service continuity and effective incident resolution.

Skills

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Microsoft Teams

Incident management

Troubleshooting

Escalation coordination

Operational runbooks

Backup verification

Tools

SQL Server

Backup tools

Microsoft 365 tooling

Job description

Role Overview

We are seeking a Hybrid Infrastructure & Cloud Operations Engineer to provide operational support across Microsoft 365 services and on-premises enterprise infrastructure. The role focuses on incident management, service restoration, and operational continuity across multiple technology platforms.

Key Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
• Support on-premises enterprise infrastructure and hosting platforms.
• Perform initial incident investigation, troubleshooting, and technical triage across collaboration, identity, and infrastructure services.
• Coordinate incident escalation and resolution with Microsoft 365, SQL Server, and infrastructure specialists.
• Execute established standard operating procedures (SOPs) and operational runbooks.
• Support service recovery, backup verification, and restoration activities during incidents.
• Provide operational coverage during staff absences, peak workloads, and resource shortages.
• Maintain accurate incident records, operational documentation, and handover notes.
• Work closely with cross-functional teams to ensure service continuity and effective incident resolution.

Requirements

• Strong experience in enterprise IT operations, infrastructure support, or hybrid platform operations.
• Working knowledge of Microsoft 365 collaboration and identity services.
• Familiarity with on-premises enterprise infrastructure and hosting environments.
• Strong incident management, troubleshooting, and escalation coordination skills.
• Experience following operational procedures and supporting service recovery activities.
• Ability to collaborate across technical teams and provide effective operational handovers.