Hybrid Infrastructure & Cloud Operations Specialist

3 CUBED BUSINESS CONSULTING PTE. LTD.; Singapore; In loco; SGD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

3 CUBED BUSINESS CONSULTING PTE. LTD. is seeking an experienced IT operations professional to ensure continuity of services across Microsoft 365 and on-prem environments.

You will provide first-line support, triage incidents, and coordinate resolutions with cross-functional teams to maintain service reliability. The role requires senior experience in enterprise IT operations, strong problem-solving skills, and the ability to follow established SOPs across diverse platforms.

Competenze

• Senior experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 collaboration and identity services.
• Experience coordinating incidents across multiple platforms and teams.

Mansioni

• Provide operational coverage and first-level support across Microsoft 365 services and on-premises platforms.
• Perform initial triage and troubleshooting for incidents affecting collaboration and identity services.
• Coordinate incident escalation and resolution with specialist teams (e.g. M365, SQL, infrastructure).
• Assist in executing SOPs and runbooks for both Microsoft 365 and on-prem platforms.
• Support service restoration, backup verification, and recovery during incidents.
• Provide operational coverage during leave and short-staff periods to prevent service gaps.
• Maintain operational records and handover notes across teams.

Conoscenze

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Teams

On-premises platforms

Incident coordination

Troubleshooting

Descrizione del lavoro

Role Purpose

Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

• Provide operational coverage and first-level support across:
  • Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online,Teams)
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
• Coordinate incident escalation and resolution with relevant specialist teams (e.g.M365 specialists, SQL, infrastructure)
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
• Support service restoration, backup verification, and recovery activities during incidents
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
• Maintain operational records and handover notes to support continuity across teams

Required Skills & Experience

• Senior experience in enterprise IT operations or infrastructure support
• Working knowledge of both:
  • Microsoft 365 collaboration and identity services, and
  • On-premises enterprise platforms- Strong incident coordination and troubleshooting skills across multiple platforms
• Ability to follow and execute established operating procedures across different systems
• Proven ability to work across teams and provide effective operational handover