ICT Hybrid Infrastructure & Cloud Operations Specialist - Platform Operations Engineer

ITCAN PTE. LIMITED; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

ITCAN PTE. LIMITED is seeking an experienced IT Operations professional to provide cross-domain coverage for Microsoft 365 and on‑premises platforms in Singapore.

You will handle initial triage, incident coordination, and ensure service continuity during incidents, leave periods, or peak times, following established SOPs and runbooks with M365, SQL, and infrastructure teams. The role requires senior-level operations experience and a collaborative approach across cross-functional teams to

Qualifications

• Senior IT operations experience.
• Knowledge of Microsoft 365 and on-prem platforms.
• Proven incident coordination and triage skills.
• Ability to follow SOPs and runbooks across systems.
• Strong cross-team handover and documentation.

Responsabilités

• Provide operational coverage and first-level support across Microsoft 365 and on-prem platforms.
• Perform initial triage and troubleshooting for incidents affecting collaboration, identity services, and hosting environments.
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure).
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms.
• Support service restoration, backup verification, and recovery activities during incidents.
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps.
• Maintain operational records and handover notes to support continuity across teams.

Connaissances

Senior IT operations experience

Microsoft 365 knowledge

On-premises platforms knowledge

Incident coordination

Cross-team collaboration

SOP/runbook execution

Outils

Microsoft 365

On-premises platforms

Description du poste

Role Purpose

Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

• Provide operational coverage and first-level support across: Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online, Teams)
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
• Support service restoration, backup verification, and recovery activities during incidents
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
• Maintain operational records and handover notes to support continuity across teams

Required Skills & Experience

• Senior experience in enterprise IT operations or infrastructure support
• Working knowledge of both: Microsoft 365 collaboration and identity services, and On-premises enterprise platforms
• Strong incident coordination and troubleshooting skills across multiple platforms
• Ability to follow and execute established operating procedures across different systems
• Proven ability to work across teams and provide effective operational handover