Sharepoint & Cloud Operations Specialist

Tech Mahindra; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tech Mahindra in Singapore is seeking a senior SharePoint administrator to provide cross-domain operational coverage for Microsoft 365 and on-premises platforms. You will handle incident triage, escalation coordination, and runbooks to maintain service continuity.

You will work with M365 specialists, SQL, and infrastructure teams to restore services, verify backups, and cover leave periods to prevent gaps in critical collaboration environments.

Qualifications

• Senior hands-on experience administering SharePoint (self-hosted) platforms (Subscription Edition).
• Strong understanding of SharePoint farm architecture, service applications, and security models.
• Experience supporting enterprise-scale on-prem collaboration platforms.

Responsibilities

• Provide initial triage and troubleshooting for incidents affecting collaboration platforms.
• Coordinate incident escalation and resolution with specialist teams (e.g. M365 specialists, SQL, infrastructure).
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms.
• Support service restoration, backup verification, and recovery activities during incidents.
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps.

Skills

SharePoint admin

SharePoint architecture

Security model understanding

On-prem infrastructure

Job description

Job Description

Role Purpose Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

Provide operational coverage and first-level support across:

• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
• Support service restoration, backup verification, and recovery activities during incidents
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps

Required Skills & Experience

• Senior hands-on experience administering SharePoint (self-hosted) platforms (Subscription Edition)
• Strong understanding of SharePoint farm architecture, service applications, and security models
• Experience supporting enterprise-scale on-prem collaboration platforms