Hybrid Cloud & Infra Operations Lead

SEDHA CONSULTING PTE. LTD.

Singapore

In loco

SGD 80.000 - 140.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

SEDHA CONSULTING PTE. LTD. is seeking an ICT Hybrid Infrastructure & Cloud Operations Specialist to deliver cross-domain operational coverage for Microsoft 365 and on-prem platforms, ensuring continuity during incidents and peak periods.

You will triage incidents, coordinate with M365 and infrastructure teams, follow SOPs and runbooks, support backups and recovery, and maintain handover notes to sustain service continuity across teams.

Competenze

Senior experience in enterprise IT operations or infrastructure support
Working knowledge of Microsoft 365 collaboration and identity services
Experience with on-premises enterprise platforms
Strong incident coordination and troubleshooting across multiple platforms
Ability to follow established operating procedures across systems

Mansioni

Provide operational coverage across Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online, Teams)
Perform initial triage and troubleshooting for incidents affecting collaboration and identity services
Coordinate incident escalation and resolution with relevant specialist teams (M365, SQL, infrastructure)
Assist in executing documented SOPs and runbooks for Microsoft 365 and on-prem platforms
Support service restoration, backup verification, and recovery activities during incidents
Provide operational coverage during leave periods and manpower shortfalls
Maintain operational records and handover notes to support continuity across teams