Hybrid Infrastructure and Cloud Operations Specialist

HCLTech; Singapore; Hybride; SGD 90 000 - 130 000; Plein temps

Résumé du poste

HCL Technologies Limited is seeking a Hybrid Infrastructure and Cloud Operations Specialist to deliver cross-platform operational coverage for Microsoft 365 services and on-premises environments. The role emphasizes incident triage, service continuity, and coordination with specialist teams for reliable delivery.

You will triage incidents across Microsoft 365 collaboration and identity services, coordinate escalation with Microsoft 365, SQL, and infrastructure teams, and execute runbooks and

Qualifications

• 5+ years in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 collaboration and identity services.
• Strong incident coordination and multi-platform troubleshooting skills.
• Ability to follow and execute established operating procedures.
• Proven ability to collaborate across technical teams and provide effective operational handovers.

Responsabilités

• Provide operational and first-level support across Microsoft 365 collaboration and identity services.
• Support Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments.
• Coordinate incident escalation and resolution with Microsoft 365, SQL, and infrastructure teams.
• Execute documented standard operating procedures and technical runbooks.
• Support service restoration, backup verification, and recovery activities during incidents.
• Maintain accurate operational records and technical handover notes.
• Work across teams to ensure proper service continuity and incident handover.

Connaissances

Microsoft 365

Incident coordination

Multi-platform troubleshooting

Operating procedures

Outils

Microsoft 365 admin tools

Description du poste

We are looking for a Hybrid Infrastructure and Cloud Operations Specialist to provide cross-platform operational coverage across Microsoft 365 services and on-premises enterprise environments.

The role focuses on incident triage, service continuity, operational support, and coordination with specialist teams to ensure reliable service delivery.

Key Responsibilities

• Provide operational and first-level support across Microsoft 365 collaboration and identity services.
• Support Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments.
• Coordinate incident escalation and resolution with Microsoft 365, SQL, and infrastructure teams.
• Execute documented standard operating procedures and technical runbooks.
• Support service restoration, backup verification, and recovery activities during incidents.
• Maintain accurate operational records and technical handover notes.
• Work across teams to ensure proper service continuity and incident handover.

Requirements

• 5+ years of experience in enterprise IT operations or infrastructure support.
• Working knowledge of Microsoft 365 collaboration and identity services.
• Strong incident coordination and multi-platform troubleshooting skills.
• Ability to follow and execute established operating procedures.
• Proven ability to collaborate across technical teams and provide effective operational handovers.