Indoor Account Executive – Telesales & Growth

DHL Express; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

DHL Express Singapore is seeking an Indoor Account Executive (Telesales Executive) to drive revenue growth by up-selling, cross-selling, and acquiring new business within the assigned territory. You will manage existing customers, develop sales plans, and convert leads into active customers while maintaining high service standards.

The role requires 3+ years in sales (preferably B2B), strong communication, and proficiency with Excel/Word.

Qualifications

• Minimum of 3 years of sales experience preferably.
• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Educational Qualifications: Diploma or equivalent preferably.

Responsibilities

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

Skills

Sales experience

B2B sales

Results oriented

Multitasking

Communication skills

Education

Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

IT Savvy

Job description

DHL Express Singapore is seeking an Indoor Account Executive (Telesales Executive) to drive revenue growth by up-selling, cross-selling, and acquiring new business within the assigned territory. You will manage existing customers, develop sales plans, and convert leads into active customers while maintaining high service standards.

The role requires 3+ years in sales (preferably B2B), strong communication, and proficiency with Excel/Word.