Indoor Account Executive

DHL Express; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

DHL Express Singapore is seeking an Indoor Account Executive (Telesales Executive) to drive revenue growth by up-selling, cross-selling, and acquiring new business within the assigned territory. You will manage existing customers, develop sales plans, and convert leads into active customers while maintaining high service standards.

The role requires 3+ years in sales (preferably B2B), strong communication, and proficiency with Excel/Word.

Qualifications

• Minimum of 3 years of sales experience preferably.
• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Educational Qualifications: Diploma or equivalent preferably.

Responsibilities

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

Skills

Sales experience

B2B sales

Results oriented

Multitasking

Communication skills

Education

Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

IT Savvy

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Indoor Account Executive (Telesales Executive)

We are looking for an Indoor Account Executive (Telesales Executive). This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.

Your Tasks

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

What You Bring

• Minimum of 3 years of sales experience preferably.
• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Educational Qualifications: Diploma or equivalent preferably.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.