Telemarketing Executive

Deutsche Post; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Career development

Learning and development programs

Inclusive workplace culture

Competitive benefits and wellness

Job summary

DHL Express Singapore is seeking a Telemarketing Executive to generate new sales leads, qualify them against global criteria, and route them to the appropriate sales channel. You will coordinate multi-channel accounts and re-qualify opportunities for potential growth.

Responsibilities include lead qualification, data integrity, CRM updates, and driving new business while meeting deadlines. Diploma or equivalent is required and MS Excel/Word skills are essential.

Qualifications

• Minimum 3 years of proven sales experience in telemarketing or customer service.
• Demonstrate strong communication and a results-driven attitude.
• Able to multi-task and work under pressure with tight deadlines.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Qualify internal and external leads and pass them to the appropriate sales channel.
• Quantify revenue potential and validate customer information using global criteria.
• Raise paperwork for the customer database and keep information updated.
• Maximize opportunities to secure new business through qualified leads.
• Adhere to regional standards and procedures.
• Update activities in COMET in a timely manner.
• Contact companies and individuals to assess future business potential.

Skills

Sales experience

Telemarketing

Customer service

Communication skills

IT savvy

Education

Diploma or equivalent

Tools

MS Excel

MS Word

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Telemarketing Executive

We are looking for a Telemarketing Executive. You will be responsible for generating new sales leads, quantifying and qualifying these sales leads utilizing globally agreed selection criteria before assigning the lead to a sales channel. You will also manage and coordinate Multi Channel Customers that do not currently have sufficient volume to warrant a phone call or field visit and to re-qualify and to endeavor to move as many of these accounts to Telesales or Field sales by assessing potential business growth through qualifying questions and direct marketing responses.

Your Tasks

• Qualify all internal and external lead sources in order to pass leads to the appropriate sales channel.
• Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.
• Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization.
• Maximize all opportunities to secure new business by providing account facilities to customers through the leads qualification process.
• Adhere to regional standards and agreed procedures/processes.
• Update all activities in COMET (DHL’s Sales Reporting Tool) in a timely manner.
• Contact companies and individuals currently not holding an account and confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.

What You Bring

• Minimum 3 years of proven sales experience in telemarketing or customer service.
• Sales and results-oriented, pro-active and possess a positive work attitude.
• Ability to multi-task, and work under pressure and tight deadlines.
• Demonstrate good spoken and written communication skills.
• Proficient in Microsoft Excel and Word and IT savvy.
• Diploma or equivalent.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.