Inbound Member Services Specialist

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 28,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a customer service officer to handle inbound calls from the public and provide information on policies and processes in Singapore. You will assess inquiries and guide callers to the appropriate next steps, ensuring accurate documentation and adherence to KPIs.

Join a dynamic team focused on delivering helpful service, with opportunities for growth and ongoing training in a fast-paced environment. Strong communication and attention to detail are essential.

Responsibilities

• Handle inbound calls from members of the public regarding related services and enquiries.
• Provide accurate information on policies, application processes and required documents.
• Assess callers’ needs, clarify enquiries and guide them on the appropriate next steps.
• Escalate complex, sensitive or unresolved cases to the relevant team or authority for follow-up.
• Document call details accurately in the system while meeting service-level, quality and productivity KPIs.

Job description

Recruit Express Pte Ltd is seeking a customer service officer to handle inbound calls from the public and provide information on policies and processes in Singapore. You will assess inquiries and guide callers to the appropriate next steps, ensuring accurate documentation and adherence to KPIs.

Join a dynamic team focused on delivering helpful service, with opportunities for growth and ongoing training in a fast-paced environment. Strong communication and attention to detail are essential.