Banking Inbound Support Specialist

ITCAN PTE. LIMITED; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a detail‑oriented Customer Service professional to handle inbound calls related to accounts servicing, campaigns, products enquiries, and helpdesk enquiries, delivering accurate information to customers.

You will ensure case fulfilment, uphold compliance and confidentiality of bank and customer data, work with numbers, and thrive in a fast‑paced, team‑oriented environment.

Qualifications

• Experience in Call Centre, Banking or Customer Service environment is advantageous.
• Strong analytical ability and comfort with numbers.
• Proactive, results-driven, and detail‑oriented with a good team spirit.

Responsibilities

• Inbound call handling for accounts servicing, campaigns, product enquiries and helpdesk enquiries.
• Fulfillment follow through on case handling with customers.
• Maintain confidentiality of bank and customer information while ensuring compliance.

Skills

Call center experience

Analytical skills

Detail oriented

Team player

Tools

MS Office

Job description

ITCAN PTE. LIMITED in Singapore is seeking a detail‑oriented Customer Service professional to handle inbound calls related to accounts servicing, campaigns, products enquiries, and helpdesk enquiries, delivering accurate information to customers.

You will ensure case fulfilment, uphold compliance and confidentiality of bank and customer data, work with numbers, and thrive in a fast‑paced, team‑oriented environment.