Inbound Support Associate - Fast-Paced, First-Call Resolution

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

A leading human resource services firm in Singapore is seeking a Customer Service Executive to handle customer queries via phone and email. The ideal candidate will possess a diploma and experience in customer service. Responsibilities include providing accurate service, logging interactions timely, and ensuring service level compliance. This role offers a competitive salary of up to $3000 with a contract period of 1 year, renewable based on performance. Interested candidates should apply via email.

Qualifications

• Candidate with prior experience in customer service preferred.
• Highly disciplined and meticulous with a positive attitude.
• Ability to multitask while maintaining service levels.

Responsibilities

• Receive queries and requests from phone calls and emails.
• Provide accurate, personalized service with resolution.
• Log details of customer engagements accurately in the system.

Skills

Customer service experience

Good command of English

Analytical skills

IT savvy with Microsoft Office

Strong communication skills

Education

Diploma and above

Job description

A leading human resource services firm in Singapore is seeking a Customer Service Executive to handle customer queries via phone and email. The ideal candidate will possess a diploma and experience in customer service. Responsibilities include providing accurate service, logging interactions timely, and ensuring service level compliance. This role offers a competitive salary of up to $3000 with a contract period of 1 year, renewable based on performance. Interested candidates should apply via email.