Customer Experience Exec (2-Year Contract)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 27,420 - 32,843; Full time

Job summary

A recruitment agency in Singapore is seeking a candidate to manage customer inquiries through various channels. Responsibilities include addressing escalated calls, walk-in queries, and providing first-level troubleshooting for Internet services. Ideal applicants should possess meticulous attention to detail, excellent interpersonal skills, and be results-oriented. This is a 2-year renewable contract, Monday to Friday, with a salary of up to $2700 plus performance bonuses.

Responsibilities

• Handle customers’ queries escalated from Call Centre.
• Handle queries from walk-in customers.
• Handle first level troubleshooting regarding Internet e-services.
• Engage customers in change management campaigns.
• Suggest improvements from customer feedback.
• Submit daily report timely.

Skills

Meticulous

Good interpersonal skills

Good communication skills

Result oriented

Job description

A recruitment agency in Singapore is seeking a candidate to manage customer inquiries through various channels. Responsibilities include addressing escalated calls, walk-in queries, and providing first-level troubleshooting for Internet services. Ideal applicants should possess meticulous attention to detail, excellent interpersonal skills, and be results-oriented. This is a 2-year renewable contract, Monday to Friday, with a salary of up to $2700 plus performance bonuses.