In-Office Global Health Support Executive

SOS International; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive 10 weeks of induction training

Structured remuneration and progression program

Supportive and friendly team culture

Job summary

SOS International in Singapore is looking for a Customer Service Executive. This role involves responding to calls, managing cases, and providing exceptional service to clients. Candidates should have a diploma and at least 3 years of customer service experience, preferably in call centers or hospitality.

The position requires excellent communication skills and the ability to work flexible hours—including weekends and holidays. It's 100% work from office, ensuring that you are part of a supportive team culture with structured career progression.

Qualifications

• Minimum 3 years of relevant customer service experience.
• Experience in call centers, assistance companies, or hospitality industry is an advantage.
• Excellent written and spoken English language.

Responsibilities

• Manage cases with the 'Assist First, Verify Later' approach.
• Provide exceptional service with a professional attitude.
• Collaborate with operations staff and medical team.
• Serve as the first point of contact for members and clients.
• Handle inbound requests efficiently.

Skills

Excellent communication skills

Ability to handle inbound/outbound calls

Customer service orientation

Flexibility to work in rotating roster

Education

Diploma or equivalent

Job description

SOS International in Singapore is looking for a Customer Service Executive. This role involves responding to calls, managing cases, and providing exceptional service to clients. Candidates should have a diploma and at least 3 years of customer service experience, preferably in call centers or hospitality.

The position requires excellent communication skills and the ability to work flexible hours—including weekends and holidays. It's 100% work from office, ensuring that you are part of a supportive team culture with structured career progression.