Customer Service Executive

SOS International; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive 10 weeks of induction training

Structured remuneration and progression program

Supportive and friendly team culture

Job summary

SOS International in Singapore is looking for a Customer Service Executive. This role involves responding to calls, managing cases, and providing exceptional service to clients. Candidates should have a diploma and at least 3 years of customer service experience, preferably in call centers or hospitality.

The position requires excellent communication skills and the ability to work flexible hours—including weekends and holidays. It's 100% work from office, ensuring that you are part of a supportive team culture with structured career progression.

Qualifications

• Minimum 3 years of relevant customer service experience.
• Experience in call centers, assistance companies, or hospitality industry is an advantage.
• Excellent written and spoken English language.

Responsibilities

• Manage cases with the 'Assist First, Verify Later' approach.
• Provide exceptional service with a professional attitude.
• Collaborate with operations staff and medical team.
• Serve as the first point of contact for members and clients.
• Handle inbound requests efficiently.

Skills

Excellent communication skills

Ability to handle inbound/outbound calls

Customer service orientation

Flexibility to work in rotating roster

Education

Diploma or equivalent

Job description

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Customer Service Executive - Expression of Interest

International SOS provides comprehensive healthcare management to beneficiaries enrolled in the TRICARE Overseas Program (TOP).This role will require close interface and regular communication with TRICARE, our client, and with their beneficiaries who are enrolled in each region.

As a Customer Service Executive, you will respond to inbound and outbound calls and provide exceptional service with a professional attitude. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, send in your application today.

Key responsibilities

Manage cases with the "Assist First, Verify Later" approach.

Provide exceptional service with a professional attitude.

Understand key clients' Operations and Billings Procedures.

Coordinate cases efficiently and cost-effectively.

Move cases forward in the best interests of members and clients.

Collaborate with operations staff, medical team, and other Assistance Centres.

Serve as the first point of contact for members, clients, and colleagues.

Answer incoming calls promptly and courteously.

Handle inbound requests efficiently.

Manage and communicate case loads during shifts.

Arrange logistics timely and appropriately.

Escalate cases as per protocols.

Ensure continuity of service delivery.

Organize medical and security services using internal and external resources.

Promote International SOS positively.

Perform other duties as requested by the manager.

About you

Diploma or equivalent.

Minimum 3 years of relevant customer service experience

Experience in call centers, assistance companies, or hospitality industry is an advantage.

• Flexibility to work as part of a rotating roster without restrictions

Excellent written and spoken English language

What we offer

Comprehensive 10 weeks of induction group training

Supportive, collaborative & friendly team culture

Structured remuneration and progression program, enabling you to grow your career within a global organization

Working hours

8.5 hour shifts

Between 6am to 8.30pm

• 100% work from office, no hybrid or WFH option

No night shift, required to work on weekends and public holiday