Front Desk & Admin Coordinator — Customer Service Ops

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Bonus

Descripción de la vacante

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a customer-focused individual to join our front-line team in Singapore.

You will greet walk-in customers, register them, and maintain queue flow while delivering prompt service. Responsibilities include handling enquiries by phone and email, providing administrative support, and assisting with setup of video conferencing and events. Strong communication and MS Office proficiency are essential, with the ability to work well both independently and

Formación

• Min GCE 'O' Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office and digital applications.

Responsabilidades

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Conocimientos

Customer service

Communication

Teamwork

Independent work

Educación

GCE O-Level

Herramientas

Word

Excel

Outlook

Descripción del empleo

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a customer-focused individual to join our front-line team in Singapore.

You will greet walk-in customers, register them, and maintain queue flow while delivering prompt service. Responsibilities include handling enquiries by phone and email, providing administrative support, and assisting with setup of video conferencing and events. Strong communication and MS Office proficiency are essential, with the ability to work well both independently and