Import Senior Executive [ Air Freight ]

Align Recruitment Pte Ltd; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

Align Recruitment Pte Ltd in Singapore is seeking an Import Senior Executive to manage end-to-end airfreight shipments, including bookings, documentation, customs clearance, and billing. You will be the primary contact for customers regarding import/export shipments.

You will coordinate with airlines, ground handlers, trucking partners, and authorities to ensure compliant, timely deliveries, monitor SLAs and KPIs, guide junior staff, and escalate issues when needed.

Qualifications

• Relevant working experience in airfreight or logistics.

Responsibilities

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with SLAs, KPIs, and internal procedures.
• Take ownership of complex or high-value shipments, resolving delays and documentation discrepancies.
• Identify bottlenecks and propose process improvements to enhance efficiency and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation.
• Support and guide junior staff in airfreight forwarding procedures and documentation.
• Escalate unresolved issues to management with proper follow-up.

Job description

Position: Import Senior Executive
Salary: up to $4000
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Qualifications & Requirements:

• Relevant working experience.