2683 - Customer Service Executive - Import / Air freight

The Supreme HR Advisory Pte. Ltd.; Singapore; In loco; SGD 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

The Supreme HR Advisory Pte. Ltd. is seeking an Airfreight Customer Service Executive (Import) to oversee end-to-end airfreight shipments in Freight Forwarding.

You will coordinate with airlines, ground handlers, and internal teams to ensure timely, accurate service delivery. Applicants should have solid knowledge of airfreight import processes and regulatory requirements, plus hands-on experience with Cargowise.

Competenze

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience managing multiple airfreight import shipments simultaneously.
• Hands-on experience using Cargowise is preferred.

Mansioni

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates and resolving issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance.
• Monitor SLA/KPI adherence and internal procedures; escalate and resolve delays or documentation discrepancies.
• Identify bottlenecks and propose process improvements to enhance efficiency and accuracy.
• Maintain accurate shipment records and regulatory documentation; support junior staff in procedures and best practices.

Conoscenze

Airfreight imports

Customer service

Cargowise

Strumenti

Cargowise

Descrizione del lavoro

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Working Location: Alps Ave (Changi)

Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm

Basic Salary: $2500-$4000

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279 Gan Kai Le | R23112683