Export Customer Service Executive (CargoWise, Freight Forwarding, East)

RECRUIT EXPERT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

RECRUIT EXPERT PTE. LTD. in Singapore is seeking a skilled logistics professional to ensure timely flight updates, handle shipment irregularities, and manage export documentation with strict SOP adherence.

The role requires a Diploma in Logistics or equivalent, 5+ years in freight forwarding/logistics, and proficiency in CargoWise. Strong communication and coordination skills are essential to coordinate with internal teams on special shipment arrangements.

Qualifications

• Strong communication and coordination skills are essential.
• Experience in freight forwarding or logistics is required.
• Attention to detail and problem-solving abilities are critical.

Responsibilities

• Provide excellent customer service, ensure timely flight updates (within 1 hour), and promptly handle calls and shipment irregularities.
• Manage export documentation, ensure compliance, apply permits, and follow SOPs for all shipments.
• Coordinate with internal teams and stakeholders for smooth operations and special shipment arrangements.

Skills

Communication

Coordination

Problem-solving

Attention to detail

Education

Diploma in Logistics / Supply Chain Management

Tools

CargoWise

Job description

• Provide excellent customer service, ensure timely flight updates (within 1 hour), and promptly handle calls and shipment irregularities.
• Manage export documentation, ensure compliance, apply permits, and follow SOPs for all shipments.
• Coordinate closely with internal teams and stakeholders for smooth operations and special shipment arrangements.

Requirements:

• Diploma in Logistics / Supply Chain Management or equivalent.
• At least 5 years of experience in freight forwarding, logistics, or a related industry.
• Proficient in using CargoWise system.
• Strong communication, coordination, and problem-solving skills with attention to detail.

Please note that only shortlisted candidates will be notified.

EA Licence: 19C9701

Registration: R21100996