Immediate Hiring- Desktop Engineer / IT Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT Support Specialist to provide hands-on end-user support for software, hardware, and network issues in Singapore.

The role covers Windows OS, MS Office, AD, and incident handling via ServiceNow/Jira, with imaging and remote support experience required. The ideal candidate holds a Diploma or Degree in IT or Computer Science, with solid knowledge of TCP/IP, DNS, DHCP, and VPN, and a track record in configuring Outlook and business apps, working onsite and

Qualifications

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools

Responsibilities

• End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Skills

Windows OS

MS Office

Networking basics

Remote support

Imaging tools

Active Directory

ITSM tools

Education

Diploma / Degree in IT, Computer Science or related

Tools

ServiceNow

Jira

Job description

Job Description & Requirements

Key Responsibilities:

End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system

OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications

Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals

Active Directory: User creation, password resets, group policies, and access management in AD

Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

Diploma / Degree in IT, Computer Science, or related field

Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)

Experience with imaging tools, Outlook configuration, and remote support tools