HIRING NOW - Desktop engineer / IT Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT support specialist to provide hands-on help desk support for software, hardware and network issues, via onsite, remote, phone, and ticketing system.

You will manage Windows 10/11, MS Office 365, Outlook and other business applications, handle AD user accounts and access, and document incidents in ServiceNow or Jira to meet SLAs.

Qualifications

• Diploma or degree in IT or related field.
• Good knowledge of Windows OS, MS Office, and basic networking.
• Experience with imaging tools and remote support tools.
• Familiar with AD and ITSM ticketing.

Responsibilities

• End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system.
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications.
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals.
• Active Directory: User creation, password resets, group policies, and access management in AD.
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs.

Skills

End-user support

Troubleshooting

Remote support

Windows OS

MS Office

Education

Diploma / Degree in IT

Tools

ServiceNow

Jira

Imaging tools

Remote support tools

Job description

Job Description & Requirements

Key Responsibilities:

End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system

OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications

Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals

Active Directory: User creation, password resets, group policies, and access management in AD

Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

Diploma / Degree in IT, Computer Science, or related field

Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)

Experience with imaging tools, Outlook configuration, and remote support tools