Hiring Now- IT Engineer / End User support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Helpdesk Technician to provide end-user support for software, hardware and network issues across onsite and remote channels, while logging and tracking incidents in an ITSM system to meet defined SLAs.

You will install, configure and troubleshoot Windows 10/11, MS Office 365, Outlook and other business applications; manage desktops, laptops, printers and peripherals; and administer Active Directory including user creation, password resets and

Qualifications

• Diploma or degree in IT, computer science, or related field.
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with imaging tools, Outlook configuration, and remote support tools.

Responsibilities

• Provide end-user support for software, hardware and network issues via onsite, remote, phone, and ticketing system.
• Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• User creation, password resets, group policies, and access management in Active Directory
• Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Skills

End-User Support

Windows OS

MS Office

Networking Basics

AD / Group Policies

Education

Diploma / Degree in IT or related field

Tools

ServiceNow

Jira

Imaging Tools

Remote Support Tools

Job description

Key Responsibilities:

• End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools