ICT Support Engineer - End-User IT Champion

Xcellink Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Xcellink Pte Ltd in Singapore is seeking ICT Support Engineers to engage and manage customers, provide ICT support to stakeholders, and resolve IT issues while working closely with the service desk and technical teams to ensure a smooth end-user experience.

The role requires a Diploma in ICT or equivalent, 1 year of relevant experience, strong communication skills, and the ability to work in shift patterns (8.15am-5.30pm or 11.15am-8.30pm).

Qualifications

• Diploma in Information & Communication Technology or equivalent.
• Preferably 1 year of experience in Service Desk and ICT support environment with good customer service, IT asset management and IT skills.
• Good interpersonal and communication skills (written and verbal).
• Proactive, self-motivated, resilient and works well under pressure.
• Team player with creativity and resourcefulness.
• Willingness to learn new technology for productivity.

Responsibilities

• Handle customers’ service calls and enquiries across IT issues and complaints in a professional manner.
• Collaborate with the IT Service Desk and technical support teams to deliver quality IT services to NIE community.
• Fulfil service requests and provide technical support for IT incidents via various touchpoints.
• Develop knowledge base entries for service improvement and reference.

Skills

Customer service

IT asset management

Troubleshooting

Education

Diploma in ICT

Tools

ITIL knowledge

Job description

Xcellink Pte Ltd in Singapore is seeking ICT Support Engineers to engage and manage customers, provide ICT support to stakeholders, and resolve IT issues while working closely with the service desk and technical teams to ensure a smooth end-user experience.

The role requires a Diploma in ICT or equivalent, 1 year of relevant experience, strong communication skills, and the ability to work in shift patterns (8.15am-5.30pm or 11.15am-8.30pm).