IT Service Desk Engineer - On-Site & Event Tech

Xcellink Pte Ltd; Singapore; In loco; SGD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day shift

Night shift

Descrizione del lavoro

Xcellink Pte Ltd is seeking a Service Desk Engineer to provide first-level IT support and on-site technical assistance for day-to-day operations and events. The role covers service desk tasks, asset management, and preventive maintenance of IT infrastructure.

Fresh graduates are encouraged to apply. The position requires strong communication, IT knowledge, and the ability to work rotating shifts, including day and night hours for events.

Competenze

• IT certification such as Nitec, Higher Nitec or Diploma
• Willing to work on rotations
• Relevant technical ICT support knowledge with proven IT support experience
• Mature in thinking, proactive, self-motivated with good communication skills
• Strong knowledge of IT systems, networks, AV equipment, and hardware troubleshooting
• Experience with asset management, including installation, configuration, and maintenance of IT equipment
• Familiarity with service desk tools, network monitoring tools, and IT support practices
• Excellent communication and problem-solving skills
• Experience with ITIL or other service management frameworks is a plus

Mansioni

• Act as the primary point of contact for end users to log and resolve service requests, incidents, and IT support calls
• Troubleshoot hardware and software issues using structured checklists, aiming for first-call resolution through FAQs, knowledge bases, and known solutions
• Escalate complex incidents to higher-level support teams and ensure resolution in line with SLAs
• Document all incidents, resolutions, and knowledge base entries for future reference and continuous improvement
• Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals
• Perform preventive maintenance and resolve hardware issues by replacing faulty components or coordinating repairs
• Conduct system health checks, monitor servers, network appliances, and wireless access points, and submit daily reports on system health
• Handle basic network troubleshooting, including connectivity issues and verifying wireless signal strength
• Maintain an accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals
• Manage asset tagging, movements, and updates in the asset inventory system, ensuring all records are up-to-date
• Conduct regular asset audits, report discrepancies, and assist in annual stock-taking exercises
• Track warranty and maintenance periods of assets and provide reminders for contract renewals at least three months before expiration
• Set up and configure IT equipment for special events (e.g., conferences, seminars), ensuring smooth operation of temporary networks and systems
• Provide network and wireless configuration support for events as needed
• Track and report incident resolutions, system performance, and asset status
• Generate reports on underperforming infrastructure, network issues, and service delivery

Descrizione del lavoro

Xcellink Pte Ltd is seeking a Service Desk Engineer to provide first-level IT support and on-site technical assistance for day-to-day operations and events. The role covers service desk tasks, asset management, and preventive maintenance of IT infrastructure.

Fresh graduates are encouraged to apply. The position requires strong communication, IT knowledge, and the ability to work rotating shifts, including day and night hours for events.