Hybrid Customer Experience Specialist

Panduit; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible work

Work-life balance

Career development

Family support

Inclusive culture

Job summary

Panduit Singapore is seeking a Customer Experience professional to independently manage the end-to-end customer journey, coordinating across functions to resolve needs and provide a frictionless experience.

You will handle orders, report trends, and support key accounts while collaborating with sales teams. A degree plus 2–4 years' experience is expected, with strong MS Office skills and customer focus.

Qualifications

• 2-4 years of relevant experience.
• Bachelor's degree in business or engineering or equivalent.
• Proficiency in MS Office Suite and strong communication abilities.

Responsibilities

• Manage customer requests and exceptions across the order cycle to ensure a seamless experience.
• Build strong relationships with customers and Panduit sales teams.
• Resolve issues promptly using policies and drive cross-functional improvements.
• Support key accounts with project orders from pricing through delivery.
• Assist training of new hires and junior team members on systems and processes.
• Performs other duties as assigned.

Skills

Customer focus

Communication skills

Interpersonal skills

MS Office

Education

Bachelor's degree in business or engineering

Job description

Panduit Singapore is seeking a Customer Experience professional to independently manage the end-to-end customer journey, coordinating across functions to resolve needs and provide a frictionless experience.

You will handle orders, report trends, and support key accounts while collaborating with sales teams. A degree plus 2–4 years' experience is expected, with strong MS Office skills and customer focus.