Sales Admin & Customer Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 34,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a proactive customer service professional to support end users and internal teams. You will handle inquiries, manage tickets, and ensure a smooth user experience across devices and services.

The role also involves inventory checks, weekly reporting, coordinating with sales and service colleagues, and processing invoices and POs. Strong communication and data-entry skills are essential for success.

Responsibilities

• Build solid relationships with end users and internal stakeholders to ensure excellent customer experience.
• Identify challenges that customers would encounter and recommend solutions for end users.
• Attend to end users' daily enquiries such as handset pricing, billing and handset familiarization.
• Take stock of the onsite mobile handset inventory.
• Collate monthly sales reports and attend weekly sales meetings.
• Communicate and work closely with company Indoor Sales Support, 4C & Customer Service Operations to enable sales activities.
• Manage customer email/portal updates.
• Create PowerPoint slides to indicate weekly job activities.
• Create tickets for users when required.
• Update and close customer system tickets.
• Key in all ticket data into customer Excel.
• Update and follow up with users on the outcome of problems they face.
• Attend to network problems/installation of antenna at customer sites when needed.
• Create invoices and upload POs in Taulia apps for payment.
• Upload end-users' contact details on social media portal, Yammer.

Job description

Recruit Express Pte Ltd in Singapore is seeking a proactive customer service professional to support end users and internal teams. You will handle inquiries, manage tickets, and ensure a smooth user experience across devices and services.

The role also involves inventory checks, weekly reporting, coordinating with sales and service colleagues, and processing invoices and POs. Strong communication and data-entry skills are essential for success.