Customer Experience & Solutions Specialist

Panduit; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible work environment

Work-life balance

Career growth

Parental leave & family support

Job summary

Panduit Singapore is seeking a proactive Customer Experience specialist to independently manage the end-to-end customer journey, from requests through delivery. You will coordinate with multiple Panduit channels to ensure a frictionless experience, report trends to leadership, and support key accounts on project orders and pricing.

With 2–4 years of experience and a Bachelor’s degree, you’ll train new hires and guide junior colleagues on processes while contributing to a collaborative, inclusive

Qualifications

• Bachelor’s degree in business or engineering (or local equivalent)
• 2–4 years of relevant experience
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite

Responsibilities

• Manage customer requests and exceptions across the order cycle.
• Coordinate across Panduit channels for a seamless customer experience and report trends to leadership.
• Resolve customer issues promptly using policies and identify cross-functional improvements.
• Support key accounts with project orders, pricing, and delivery requirements.
• Assist training of new hires and junior team members on systems and processes.
• Perform other duties as assigned.

Skills

Customer-focused

Communication skills

Interpersonal skills

Administrative planning

Education

Bachelor’s degree in business or engineering

Tools

Microsoft Office Suite

Job description

Panduit Singapore is seeking a proactive Customer Experience specialist to independently manage the end-to-end customer journey, from requests through delivery. You will coordinate with multiple Panduit channels to ensure a frictionless experience, report trends to leadership, and support key accounts on project orders and pricing.

With 2–4 years of experience and a Bachelor’s degree, you’ll train new hires and guide junior colleagues on processes while contributing to a collaborative, inclusive