Customer Experience Advocate

Panduit Corp.; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible work environment

Work-life balance

Career growth

Parental leave & family support

Job summary

Panduit Singapore is seeking a proactive Customer Experience specialist to independently manage the end-to-end customer journey, from requests through delivery. You will coordinate with multiple Panduit channels to ensure a frictionless experience, report trends to leadership, and support key accounts on project orders and pricing.

With 2–4 years of experience and a Bachelor’s degree, you’ll train new hires and guide junior colleagues on processes while contributing to a collaborative, inclusive

Qualifications

• Bachelor’s degree in business or engineering (or local equivalent)
• 2–4 years of relevant experience
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite

Responsibilities

• Manage customer requests and exceptions across the order cycle.
• Coordinate across Panduit channels for a seamless customer experience and report trends to leadership.
• Resolve customer issues promptly using policies and identify cross-functional improvements.
• Support key accounts with project orders, pricing, and delivery requirements.
• Assist training of new hires and junior team members on systems and processes.
• Perform other duties as assigned.

Skills

Customer-focused

Communication skills

Interpersonal skills

Administrative planning

Education

Bachelor’s degree in business or engineering

Tools

Microsoft Office Suite

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements.

Overview of the role

Ensure customers receive frictionless experience in doing business with Panduit by independently administering all aspects of the customer experience. Coordinate across all functional units to quickly resolve specific customer requests and needs, both stated and implied. Provide transparency to customers on their transactions and requests and deliver preemptive solutions for a seamless experience. Key tasks include direct customer communication through various channels, order management across the Panduit fulfillment chain, and information and exception management. Report to the Supervisor, Customer Experience.

What You Will Do

• Customer Request Management: Independently manage customer requests and exceptions throughout the order cycle through delivery. Coordinate across Panduit channels to provide seamless customer experience and report emerging trends to leadership. (20%)
• Relationship Building: Build strong relationships with customers and Panduit sales teams, address critical situations, and refer potential sales leads to the appropriate channel. (20%)
• Solution Provision: Independently resolve customer issues promptly using commercial policies and business practices and identify cross-functional process improvements. (20%)
• Account Management Support: Support key accounts as needed as the main customer contact, managing project planning orders, project orders, and special transactional requirements from pricing and availability through delivery. Assist CEA3s with project purchase orders and inquiries for Global Named Accounts. (20%)
• Training Support: Help train new hires and CEA1s, support training on newly learned processes, and guide junior team members on systems, functionality, and processes. (20%)
• Performs other duties as assigned.

What You Will Bring

• Bachelor’s degree in business or engineering (or local equivalent), or an equivalent combination of education, training, experience, and certifications sufficient to meet the role’s requirements.
• 2–4 years of relevant experience.
• Customer-focused, with the ability to listen, understand customer needs, and provide solutions that enhance customer satisfaction.
• Strong communication and interpersonal skills to build relationships and effectively support customers and team members.
• Ability to support teams and customers with day-to-day administrative and planning activities.
• Proficient in Microsoft Office Suite.

What We Can Offer You

Competitive Pay & Comprehensive Benefits We offer a competitive compensation package and a robust Total Rewards Program designed to support you and your family's health, financial well-being, and future.

• Flexible Work Environment Enjoy a hybrid work arrangement that promotes flexibility while fostering collaboration and connection with your team.
• Work-life Balance & Well-being Benefit from generous vacation, sick leave, paid holidays, and volunteer time off, enabling you to recharge, give back, and maintain a healthy work-life balance.
• Career Growth & Development Take advantage of continuous learning opportunities, professional development programs, and career advancement pathways designed to help you reach your full potential.
• Support for You and Your Family We offer parental leave and an Employee & Family Assistance Program that provides confidential emotional, legal, and financial support resources when you need them.

Compensation: Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

We believe great ideas thrive when team members know they are welcomed, valued, and empowered.

We are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do.

All roles, including remote positions, require an in‑person interview as part of the recruiting process.

Work Shift Office (Singapore)

Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high‑quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers’ businesses in a way that's good for them and good for the world. At Panduit, we’re making the connections that matter.