Customer Experience Advocate

Panduit; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible work

Work-life balance

Career development

Family support

Inclusive culture

Job summary

Panduit Singapore is seeking a Customer Experience professional to independently manage the end-to-end customer journey, coordinating across functions to resolve needs and provide a frictionless experience.

You will handle orders, report trends, and support key accounts while collaborating with sales teams. A degree plus 2–4 years' experience is expected, with strong MS Office skills and customer focus.

Qualifications

• 2-4 years of relevant experience.
• Bachelor's degree in business or engineering or equivalent.
• Proficiency in MS Office Suite and strong communication abilities.

Responsibilities

• Manage customer requests and exceptions across the order cycle to ensure a seamless experience.
• Build strong relationships with customers and Panduit sales teams.
• Resolve issues promptly using policies and drive cross-functional improvements.
• Support key accounts with project orders from pricing through delivery.
• Assist training of new hires and junior team members on systems and processes.
• Performs other duties as assigned.

Skills

Customer focus

Communication skills

Interpersonal skills

MS Office

Education

Bachelor's degree in business or engineering

Job description

Overview of the role

Ensure customers receive frictionless experience in doing business with Panduit by independently administering all aspects of the customer experience. Coordinate across all functional units to quickly resolve specific customer requests and needs, both stated and implied. Provide transparency to customers on their transactions and requests and deliver preemptive solutions for a seamless experience. Key tasks include direct customer communication through various channels, order management across the Panduit fulfillment chain, and information and exception management. Report to the Supervisor, Customer Experience.

What You Will Do

• Customer Request Management: Independently manage customer requests and exceptions throughout the order cycle through delivery. Coordinate across Panduit channels to provide seamless customer experience and report emerging trends to leadership. (20%)
• Relationship Building: Build strong relationships with customers and Panduit sales teams, address critical situations, and refer potential sales leads to the appropriate channel. (20%)
• Solution Provision: Independently resolve customer issues promptly using commercial policies and business practices and identify cross-functional process improvements. (20%)
• Account Management Support: Support key accounts as needed as the main customer contact, managing project planning orders, project orders, and special transactional requirements from pricing and availability through delivery. Assist CEA3s with project purchase orders and inquiries for Global Named Accounts. (20%)
• Training Support: Help train new hires and CEA1s, support training on newly learned processes, and guide junior team members on systems, functionality, and processes. (20%)
• Performs other duties as assigned.
  

What You Will Bring

• Bachelor's degree in business or engineering (or local equivalent), or an equivalent combination of education, training, experience, and certifications sufficient to meet the role’s requirements.
• 2-4 years of relevant experience.
• Customer-focused, with the ability to listen, understand customer needs, and provide solutions that enhance customer satisfaction.
• Strong communication and interpersonal skills to build relationships and effectively support customers and team members.
• Ability to support teams and customers with day-to-day administrative and planning activities.
• Proficient in Microsoft Office Suite.

What We Can Offer You

• Competitive Pay & Comprehensive Benefits
  We offer a competitive compensation package and a robust Total Rewards Program designed to support you and your family's health, financial well-being, and future.

• Flexible Work Environment
  Enjoy a hybrid work arrangement that promotes flexibility while fostering collaboration and connection with your team.

• Work-Life Balance & Well-Being
  Benefit from generous vacation, sick leave, paid holidays, and volunteer time off, enabling you to recharge, give back, and maintain a healthy work-life balance.

• Career Growth & Development
  Take advantage of continuous learning opportunities, professional development programs, and career advancement pathways designed to help you reach your full potential.

• Support for You and Your Family
  We offer parental leave and an Employee & Family Assistance Program that provides confidential emotional, legal, and financial support resources when you need them.

• A Collaborative and Inclusive Culture
  Join a team that values accountability, innovation, respect, and continuous improvement, where your ideas and contributions can make a meaningful impact.

Compensation

Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

Making the connections that matter. We believe great ideas thrive when team members know they are welcomed, valued, and empowered. We are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. All roles, including remote positions, require an in-person interview as part of the recruiting process.

Work Shift

Office (Singapore)