Hybrid Bilingual Client Support Senior Analyst

The Depository Trust & Clearing Corporation (DTCC); Singapore; Hybrid; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) in Singapore is seeking a bilingual Client Support professional to resolve inquiries across DTCC products and services, delivering clear guidance and timely responses.

You will work with product, technology and operations teams, manage incidents, contribute to the knowledge base, and strive for first-call resolution while upholding DTCC's client-centric standards.

Qualifications

• 2+ years of related experience in client-facing roles.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Handle incoming client inquiries via calls, email, and portal in Japanese and English.
• Coordinate with cross-functional teams to resolve issues and track progress.
• Maintain and improve knowledge articles using KCS principles.

Skills

Bilingual Japanese/English

Client support

Communication skills

Documentation

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

The Depository Trust & Clearing Corporation (DTCC) in Singapore is seeking a bilingual Client Support professional to resolve inquiries across DTCC products and services, delivering clear guidance and timely responses.

You will work with product, technology and operations teams, manage incidents, contribute to the knowledge base, and strive for first-call resolution while upholding DTCC's client-centric standards.