Global Client Services Liaison — Hybrid Post-Trade Support

Euroclear; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Global exposure

Diversity & inclusion

Job summary

Euroclear Bank in Singapore seeks a Client Services professional to bridge clients’ operations with Euroclear’s processes, delivering timely support across phone, email and messaging channels.

You will liaise with internal teams, maintain BAU during contingencies, and contribute to continuous process improvements while prioritizing risk management and client satisfaction. This role embraces a hybrid work model with global exposure.

Qualifications

• Experience handling client inquiries related to securities settlement and custody operations.
• Good understanding of risks in financial markets and client service environment.
• Ability to follow up on cases and investigations and provide constructive feedback.

Responsibilities

• Handle client inquiries by phone, email, and messaging.
• Liaise with internal departments to answer client queries promptly and accurately.
• Preserve BAU to support clients in contingency situations.
• Contribute to team goals and achieve key performance metrics.
• Improve processes to ensure excellent client service.
• Build and maintain partnerships with internal stakeholders across divisions.

Skills

Client service excellence

Financial markets knowledge

Risk awareness

Multitasking

English language proficiency

Job description

Euroclear Bank in Singapore seeks a Client Services professional to bridge clients’ operations with Euroclear’s processes, delivering timely support across phone, email and messaging channels.

You will liaise with internal teams, maintain BAU during contingencies, and contribute to continuous process improvements while prioritizing risk management and client satisfaction. This role embraces a hybrid work model with global exposure.