Customer Support Specialist | Flexible Hours & Growth

TDCX Group; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

Direct public transport access

Global company

Job summary

TDCX is a Singapore-headquartered global BPO company delivering customer experience solutions across multiple industries. The role focuses on delivering outstanding support to customers through various communication channels, researching issues, and providing effective solutions while ensuring satisfaction and timely case closures.

You will work with teams across regions, using multiple systems, and applying excellent communication and empathy to every interaction.

Qualifications

• Diploma or higher in any field.
• 2 years of related experience preferred; fresh grads welcome.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and researching issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.

Skills

Customer service

Communication

Active listening

Time management

Education

Diploma or degree

Tools

CRM systems

Job description

TDCX is a Singapore-headquartered global BPO company delivering customer experience solutions across multiple industries. The role focuses on delivering outstanding support to customers through various communication channels, researching issues, and providing effective solutions while ensuring satisfaction and timely case closures.

You will work with teams across regions, using multiple systems, and applying excellent communication and empathy to every interaction.